Penilaian Standar Mutu Pada Sistem Perpustakaan Sekolah Di MTs Muhammadiyah 8 Ujungpangkah Menggunakan Standar ISO 20000 Dengan Analisis Fishbone Diagram

  • Desiyarotur Risykiyana Universitas Muhammadiyah Gresik
  • Muhammad Yusril Bahtiar Universitas Muhammadiyah Gresik
  • Farid Sukmana Universitas Muhammadiyah Gresik
Keywords: Quality Standard Assesment, ISO 20000, Analysis, School Library System, Fishbone Diagram

Abstract

In the development of a system, quality assurance is needed. A system can be said to be of good quality if it meets the needs of the user. Quality can be measured from various points of view. One point of view to measure software quality is to focus on service management systems. To determine the quality of a system, it is necessary to analyze the quality of the system. The school library system at MTs Muhammadiyah 8 Ujungpangkah has implemented a lot of service management systems to support the process of activities in the library. However, it is not yet known whether the system is in accordance with the assessment standards or not.The author uses the ISO 20000 standard to assess the requirements for obtaining a certificate in the library application by conducting various analyses. This study aims to analyze the application of the library system with ISO 20000. The analytical research methods used include determining clauses, checklists, Likert scale, maturity levels, and fishbone diagrams. The references that I take are based on the results of the analysis of the writing team that I have made including graphs, diagrams, clause scores, checklist scores, Likert scales, maturity levels, and fishbone diagrams. Based on the results of the author's analysis, the school library application system at MTs Muhammadiyah 8 Ujungpangkah does not meet the ISO 20000 standard so that there is still much that needs to be improved in the library system. The Likert scale score is only 11%, while to meet the ISO 20000 standard the Likert scale score must reach at least 60%. The overall problem with this analytical assessment that results in the Library System application not passing the ISO 20000 quality standard is the lack of a Likert scale score and fishbone diagram. With fishbone diagram, the main root cause is found with organitation structure that is not clear to monitor the application working. The hypothesis in this study can be the basis for future research so that the application can meet the feasibility test of the ISO 20000 quality standard.

Downloads

Download data is not yet available.

References

D. Durbin Hutagalung and F. Arif, “RANCANG BANGUN SISTEM INFORMASI PERPUSTAKAAN BERBASIS WEB PADA SMK CITRA NEGARA DEPOK,” 2018. [Online]. Available: http://www.php.net.

J. Gabriel et al., “IT Services Management and ISO 20000: A Case Study in an IT Remote Support Company Data mining Non-Fossil Energy Latin America Production View project UMA APLICAÇÃO DO MÉTODO ANALYTIC HIERARCHY PROCESS EM JOGOS DE POKER View project IT Services Management and ISO 20000: A Case Study in an IT Remote Support Company,” 2014, doi: 10.5923/j.mm.20140402.02.

S. Romadini and A. F. Santoso, “Perancangan Sistem Manajamen Layanan Teknologi Informasi Pada Layanan Reseller Dan Dropship Bandros Menggunakan Iso 20000-1:2011 Area General Requirements Dan Design And Transition Of New Or Changed Services (Studi Kasus: Cv Kabita Informatika)

Perbandingan Boyer Moore Dan Knuth Morris Pratt Dalam Pencarian Judul, A., Fau, A., Leonarde Ginting, G., Tinggi Manajemen Informatika dan Komputer Budidarma, S., Sisingamangaraja No, J., & Limun Medan, S. (2017). Buku Menerapkan Metode

Perbandingan Eksponensial (Studi Kasus : Perpustakaan STMIK Budi Darma) (Issue 1).

M. Abdurahman Program Studi Komputerisasi Akuntansi and P. Sains dan Teknologi Wiratama Maluku Utara, “IJIS Indonesian Journal on Information System INFORMATION SYSTEM OF PURCHASE DATA PROCESSING AND SALES ON KOLONCUCU TERNATE STORES,” 2017

Budiaji, W., Fakultas, D., Universitas, P., Tirtayasa, A., Raya, J., Km, J., & Serang Banten, P. (2013). SKALA PENGUKURAN DAN JUMLAH RESPON SKALA LIKERT (The Measurement Scale and The Number of Responses in Likert Scale). Jurnal Ilmu Pertanian Dan Perikanan Desember, 2(2), 127–133. http://umbidharma.org/jipp

Ammann,Paul dan Jeff Offutt, “Introduction to Software Testing”, New York: Cambridge University Press. 2008

Bertolino, Antonia, “The (Im)Maturity Level of Software Testing”. ACM SIGSOFT Software Engineering Notes,Vol.29(5), pp. 1-4,2004.

H. T. Sihotang and J. R. Sagala, “Penerapan Tata Kelola Teknologi Informasi Dan Komunikasi Pada Domain Align, Plan And Organise (Apo) Dan Monitor, Evaluate And Assess (Mea) Dengan Menggunakan Framework Cobit 5 Studi Kasus: Stmik Pelita Nusantara Medan,” 2015.

E. Setyawan and F. Sukmana, “Penilaian Standar Mutu Pada Aplikasi Tiket Bioskop dengan ISO 27001 dan Fishbone Analisis (Assessment of Quality Standard In Cinema Ticket Application With ISO 27001 and Fishbone Analysis),” vol. 2, no. 4, pp. 214–222, 2021

Coccia, Mario “The Fishbone diagram to identify, systematize and analyze the sources of general purpose technologies,” The Fishbone diagram to identify, systematize and analyze the sources of general purpose technologies, vol. 4, no. 4, pp. 291 303,2017,doi: 10.1453/jsas.v4i4.1518.

M. Mahmoodi-Shahrebabaki, “Assessment, Evaluation, and Testing: What are the Differences?”

D. Adom, J. A. Mensah, and D. A. Dake, “Test, measurement, and evaluation: Understanding and use of the concepts in education,” International Journal of Evaluation and Research in Education, vol. 9, no. 1, pp. 109–119, Mar.2020, doi: 10.11591/ijere.v9i1.20457

Published
2021-08-23
How to Cite
Risykiyana, D., Bahtiar, M. Y., & Sukmana, F. (2021). Penilaian Standar Mutu Pada Sistem Perpustakaan Sekolah Di MTs Muhammadiyah 8 Ujungpangkah Menggunakan Standar ISO 20000 Dengan Analisis Fishbone Diagram. JTIM : Jurnal Teknologi Informasi Dan Multimedia, 3(2), 129-137. https://doi.org/10.35746/jtim.v3i2.142
Section
Articles